If your mophie powerstation or juice pack has stopped sending a charge to your device there are a couple things to check on first.
- Make sure the battery in your mophie powerstation or juice pack has a charge by tapping the status button next to the four lights. If any of those lights are solid, there's a charge on the battery. If no lights light up, you'll need to charge your mophie product.
- With your device connected to the mophie product, press and hold the button for 5 seconds. Some mophie battery products require activation in this way in order to send a charge.
Most of the time these steps resolve the issue. If these steps do not resolve the issue you may need a replacement if your powerstation or juice pack was purchased within the two-year manufacturer's warranty window. Click here to begin a warranty claim.
All batteries degrade over time and the lithium batteries inside handheld consumer electronics are no different. These types of batteries typically have a lifespan of 2-3 years before they lose their ability to hold a charge. To learn more about lithium batteries, click here.
If your device was purchased more than two years ago and is outside the warrantied timeframe it may be time to think about upgrading your portable power. If you have ever thought about wireless charging on the go, mophie has many portable wireless charging options to choose from. The snap+ juice pack mini takes portable wireless charging to another level with a sleek look and magnetic ring attachment that is compatible with many other products. Take your snap ecosystem from home to on the road with accessories like the snap+ wireless vent mount, the snap+ wireless stand, and the snap+ powerstation stand.