HALO 1000 Claims Administrator (hereinafter "Company" or "We") is committed to the protection and proper use of personal information. Accordingly, we have developed this Privacy Policy to set forth the information we collect, and how we collect, use, disclose and store it. For purposes of this policy, “Personal Information” may include any information that can be used to identify or locate you, such as your name, address, IP address, mailing address, contact information, email address or phone number and other information you may produce to us. Both federal and state law in the United States define Personal Information. This Privacy Policy is intended to include the most expansive definition. However, please recognize that your rights related to Personal Information, and how Personal Information is defined, differs somewhat from state to state.
By using or accessing the HALO 1000 Portable Power Station website or in any way, or by transacting with Company through any other means, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to our collection, use and disclosure of your information in the manner described herein.
1. What We Collect and How We Collect It
We may collect Personal Information that you provide to us when you access our website, transact business with us through a website or otherwise, or contact customer service or through communications with other third parties involved in our business dealings with you (“Services”). We only collect information that is necessary for the purposes identified herein.
Some of our data and information collection is completely transparent. This means that you will know when and how it is happening. We can only gather the information you voluntarily provide. If you object to or limit our processing of certain information of this nature, you may not be able to easily or efficiently use all of the features of the website or interact or transact business with Company. By providing us with this information, you expressly agree to our collection, use, storage, and disclosure of it as explained in this Privacy Policy. This type of information includes, but is not necessarily limited to:
- Contact Information: Such as name; address; phone number; fax number; email address;.
- Chat, Email, Other Electronic Communications: Any Personal Information you voluntarily share in your written and electronic communication with us.
- Images: As part of our services to you, we may require you to submit pictures which could capture images of you.
2. How We Use It
We may use or process Personal Information for any reason that is permitted under data protection laws in accordance with this Privacy Policy including: (1) as necessary to fulfill our Services including providing our products or product support services (e.g., return, repair, warranty replacement), (2) in compliance with legal and regulatory obligations, and (3) according to your express consent.
We will not sell or rent your Personal Information. Further, we will not disclose or share your Personal Information to any third party, except as described in the following examples:
- Service Providers. We may rely on third-party service providers to host and provide certain features of our websites, to provide transaction support to us, and/or product support services to you, such as payment processing, return/replacement, and warranty claims. We only share information that is necessary to complete the transaction. This information includes, as examples, name, address, email address, and purchase histories.
- Business Purposes. If the information is non-Personal Information (from which individuals cannot be identified, and which do not relate to individuals) in aggregate form, and the disclosure is for business purposes, such as consultants and advisors to Company, then we may disclose such data.
- For the Protection of Company and Others. If Company, in good faith, determines that you have used the service to menace, threaten, harass, intimidate or otherwise deceptively pose as another person, or in any other way in violation of law, we may disclose. Simply, if you attempt to use the website or purchase or use a product for any unlawful means, you have no expectation of privacy and we may disclose any and all information for the protection of Company and others.
- Pursuant to Law, Rule or Regulation. If required or permitted to do so by law or if, in good faith, Company believes that such action is necessary to: (1) comply with the law or with legal process; (2) protect and defend Company’s rights and property or prevent fraud; (3) protect Company against abuse, misuse or unauthorized use of Company’s products or services; (4) protect the personal safety or property of its personnel, users of the Website or the public, and/or (5) comply with tax reporting requirements, then the Company may disclose any and all information as needed to include having the servers that serve the Website automatically identify a computer by its IP address.
- Corporate Transactions. If a third party acquires all or substantially all of the assets of, or ownership interest in, Company whether by merger, acquisition, reorganization or otherwise, Company may transfer its database, including all Personal Information contained therein, to the third party.
Some of our operations, such as customer management, website administration, technical support, and/or electronic commerce, may be managed by third parties unaffiliated with Company. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our website or the operation of our business.
3. How We Protect It
Company stores all information in state-of-the-art physical storage facilities and cloud storage. In doing so, Company uses appropriate physical, organizational and technological measures to protect the personal information you provide to us against loss or theft, and unauthorized access, disclosure, copying, use, or modification. This includes limiting access on a “need-to-know” basis, and employing two-factor authentication, physical locks, password protection and encryption. No electronic data transmission can be guaranteed to be secure from access by unintended recipients and Company will not be responsible for any breach of security unless this breach is due to its negligence. Although we are committed to employing reasonable technology in order to protect the security of our websites and storage sites, even with the best technology, no website is 100% secure. In transacting business with us through a website, you assume the risk inherent in transacting business online. If you prefer to submit your order by telephone, please call the recall administrator at 888-345-0481.
To offer our websites, services and products to you, Company relies on plug-ins and services from third parties such as internet service providers, email service providers and plug-ins, calendar plug-ins, chat plug-ins, customer relationship management systems, and third-party data storage. None of these providers should have access to your personal information. However, we cannot guarantee with certainty that the computer systems and storage systems whereon these services are offered will not be accessed by unauthorized parties. This is a risk inherent in providing any information or conducting any business online. In transacting business with us through the Website, you assume the risk inherent in transacting business online.
4. Your Rights
If you wish to request Data Deletion from any of the aforementioned uses of Personal Information, except in the case of Legal Proceedings or where required for tax and transactional purposes, please contact the recall administrator via telephone at 888-345-0481.
Your subsequent disclosure of Personal Information nullifies any prior Data Deletion request. The Company does not discriminate against those who opt-out or request data deletion. However, these actions may prevent us from conveniently and efficiently providing further, product support services and information to you.
5. California Privacy Rights
California Consumer Privacy Act and California Privacy Rights and Enforcement Act Notice. These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights and Enforcement Act of 2020 (“CPRA”) provide additional rights to know, delete and opt out, and requires business collecting or disclosing Personal Data to provide notice of rights California residents have and can exercise.
California Notice of Collection. Pursuant to Section 1798.110 of the CCPA and the CPRA, the categories of Personal Data that we have collected about individual consumers in the preceding twelve months are:
- Identifiers, including name, address, email address, account name, IP address and an ID number assigned to your Account (if you created an account with us).
- The categories of Personal Data listed in the California Customer Records Statute, including name, address, telephone number, credit card number, or any other financial information.
- Customer records, including phone number, billing address, credit or debit card information.
- Demographic information, such as your age or gender. This category includes pieces of Personal Data that also qualify as protected classification characteristics under other pre-existing California or federal laws.
- Commercial information, such as transaction data.
- Sensitive Information such as Financial data, such as payment information.
- Internet and other network and device activity, such as IP address, unique device, advertising, and app identifiers, browsing history and other usage data.
- Geolocation data, including location enabled services such as WiFi and GPS.
- Sensory information, such as audio recordings if you call our customer service.
- Inferences about personal preferences and attributes drawn from profiling (e.g., using cookies).
- Information that identifies or can be reasonably associated with you, such as user generated content (e.g. reviews).
Right of Access. As a California resident, you have a right to access your Personal Data, up to twice a year at no charge, including:
- The categories of Personal Data Company collects about you;
- The categories of sources of your Personal Data;
- The business or commercial purpose for collecting or selling your Personal Data;
- The categories of any third parties with whom the business shares your Personal Data; and
- The specific pieces of Personal Data collected about you.
Right to Request Deletion of Data. As a California resident, you have the right to request deletion of your Personal Data, subject to certain exceptions, such as where the information is needed to provide services to you, or for security or legal reasons.
Right to Non-Discrimination. As a California resident, you have the right to not be discriminated against for exercising your rights under the CCPA, such as denial of services or higher pricing.
Right to Opt Out. As a California resident, you have the right to opt out of having your Personal Data sold or shared. We do not currently sell your Personal Data. You may begin the opt-out process by clicking here.
You can exercise your rights under the CCPA and CPRA by calling the recall administrator toll free at 888-345-0481 or sending an email to the recall administrator at halo5528@sedgwick.com. We will attempt respond to your requests relating to your Personal Data within 30 days. We may be unable to remove information to the extent that it is permitted or required to be retained by applicable law or document retention and data backup policies, or if removal is not practicable due to technological reasons. Company may require you to provide sufficient information to permit us to provide an account of the existence, use and disclosure of Personal Data. The information provided shall only be used for this purpose.
6. State Privacy Rights
If you are a resident of California, Connecticut, Colorado, Delaware, Iowa, Maryland, Montana, Nebraska, New Jersey, New Hampshire Oregon, Texas, Utah and Virginia, you have the right to opt out of having your Personal Data sold or shared. We do not currently sell your Personal Data. You also have rights to access, delete and correct your data. You can exercise your rights by calling the recall administrator toll free at 888-345-0481 or sending an email to halo5528@sedgwick.com
7. Contact Info
If you have any questions about this Privacy Policy, this website or its offerings, or if you have questions or concerns about the collection, use, disclosure, amendment or deletion of your Personal Information, you may contact the recall administrator online at halo5528@sedgwick.com subject line “Privacy Policy or call the recall administrator toll free at 888-345-0481.