Qi, pronounced "chee", is a wireless charging standard and the only one currently in use by most major phone makers.
Qi wireless charging allows you to charge your smartphone without the use of a cable. A transmitter in a charging pad or stand sends a signal to a receiver in the phone, which then sends a charge to the phone's battery.
Wireless charge pads and stands will only charge phones with this receiver. If your phone is not receiving a charge, most likely it is a phone that is not compatible with wireless charging. Apple® began making phones with the Qi receiver starting with the iPhone 8 / 8 Plus. Samsung® began making phones with the Qi receiver starting with the Galaxy S6 / S6+ / S6 Edge. If you're not seeing the phone begin charging, check the make/model of your phone.
Also make sure your wireless charge pad or stand is plugged directly into a wall outlet, not a power strip, extension cord, or power tower, remove any bulky cases and be sure you are putting the back of the phone on the mophie logo.
Most mophie wireless chargers include a proprietary cable not available in stores or online. If you are in need of a replacement cable, you will need to replace the entire unit. If your product was purchased less than two years ago, click here to begin the warranty process.
If you have ever thought about wireless charging on the go, mophie has many portable wireless charging options to choose from. The snap+ juice pack mini takes portable wireless charging to another level with a sleek look and magnetic ring attachment that is compatible with many other products. Take your snap ecosystem from home to on the road with accessories like the snap+ wireless vent mount, the snap+ wireless stand, and the snap+ powerstation stand.