If the battery in your mophie product just doesn't seem to want to charge up, there are some simple troubleshooting steps you can take.
- Plug the charging cable directly into a wall outlet. Do not plug it into a charging station, power strip, or extension cord.
- Use a different charging cable or wall adapter.
- Move the charging cable to a different wall outlet.
Most of the time these steps resolve the issue. If these steps do not resolve the issue you may need a replacement if your juice pack or powerstation was purchased within the two-year manufacturer's warranty window. Click here to begin a warranty claim.
If your device was purchased more than two years ago and is outside the warrantied timeframe it may be time to think about upgrading your portable power. If you have ever thought about wireless charging on the go, mophie has many portable wireless charging options to choose from. The snap+ juice pack mini takes portable wireless charging to another level with a sleek look and magnetic ring attachment that is compatible with many other products. Take your snap ecosystem from home to on the road with accessories like the snap+ wireless vent mount, the snap+ wireless stand, and the snap+ powerstation stand.