USPS tracking helps you follow your package as it moves through the postal network. However, tracking information may not update at every step of the journey. A gap between updates does not necessarily mean your package is lost or that it has stopped moving.
How USPS Tracking Works
USPS records tracking events when a package is scanned at various points, such as processing facilities, during transportation, or at the local delivery office. These scans help show your package's progress toward its destination.
Not every movement generates an individual package scan, and tracking updates may not appear immediately. Your package may continue moving between facilities even when the tracking page has not changed.
Delivery times can also vary depending on transportation schedules, processing volume, weather, and local delivery operations.
How to Read Your Tracking Information
Pre-Shipment / Label Created
A shipping label has been created, but USPS may not yet have recorded the package's acceptance. This status alone does not confirm that USPS has received the package.
USPS in Possession of Item / Accepted
USPS has recorded receipt of the package. Additional tracking events should appear as the package progresses through the network.
Arrived at USPS Regional Facility
Your package has reached a regional processing facility, where it may be sorted or prepared for its next destination.
Departed USPS Regional Facility
Your package has left the listed facility. It may be traveling to another processing center or toward the destination delivery area. The next scan may not appear until it reaches another processing point.
In Transit to Next Facility
USPS indicates that the package is progressing through the network. This status may appear even when no new physical scan has been recorded at that moment.
Arrived at Post Office / Out for Delivery
Your package has reached the local delivery operation or has been designated for delivery that day. Although these statuses indicate progress toward delivery, the package may still be subject to operational delays.
Delivered
USPS has recorded a delivery event. If you cannot locate your package, check the delivery location, mailbox, and other usual delivery areas. You may also wish to check with household members or neighbors.
What Does “Assumed Delivery” Mean?
In some cases, USPS tracking may show an “Assumed Delivery” status. This means USPS has inferred that the package was delivered based on available tracking information, rather than necessarily recording a direct delivery scan of the individual package.
This status does not independently confirm that the package was physically received at your address. Depending on the package's actual progress, tracking information may take additional time to update, and the package may still arrive after this status appears.
If your package has not arrived:
- Allow additional time for delivery and check your tracking information again.
- Check your usual delivery location and other areas where the package may have been left.
We understand that a delivery notification without a package can be frustrating. An “Assumed Delivery” status alone does not establish exactly where your package is or confirm that you have received it.
Why Hasn't My Tracking Updated?
It is normal to see periods without a new tracking event while a package is in transit. Possible reasons include:
- The package is traveling between facilities.
- The next scan has not yet occurred or been reflected in the tracking system.
- USPS is processing a high volume of mail or packages.
- Transportation or local delivery schedules have affected the package's progress.
Packages traveling to more remote delivery areas may also have different transportation routes or schedules. However, a tracking gap by itself does not establish the reason for a delay.
Important: A lack of new tracking information does not automatically mean your package is lost.
Where Can I Check My Tracking?
You can track your package through the ZAGG website directly, which connects to all the carriers.
Review the latest event, its location, and the date and time of the update. The most recent event can help indicate where your package was last recorded, but it may not represent its current physical location.
What Should I Do If My Package Is Delayed?
- Check the latest tracking event. Review the status and timestamp rather than relying only on the estimated delivery date.
- Allow time for another update. Tracking information may not refresh continuously while the package is moving through the network.
- Check again if the expected delivery date passes. If tracking remains unchanged or the package appears delayed, review the latest USPS guidance for your shipment.
Thank you for your patience while your package makes its way to you. We understand how important it is to receive your order on time.