If your mophie powerstation is not charging follow these troubleshooting steps:
- Plug the charging cable directly into a wall outlet. Do not plug it into a charging station, power strip, or extension cord.
- Change the charging cable or wall adapter.
- Move the charging cable to a different wall outlet.
Note: Even if your powerstation has a full charge, the fourth light will still blink if plugged in. To verify a full charge on your powerstation, unplug it from the charging cable and press the status button. If all four lights are solid, the powerstation has a full charge.
If these steps do not resolve the issue you may need a replacement if your powerstation is still covered through the warranty. Click here to begin a warranty claim.