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My device does not respond to the wireless earbuds/headphones?

If your device does not respond to your wireless earbuds/headphones, there may be a simple explanation such as a dead battery or an unsuccessful pairing. Please use the following to help troubleshoot your situation.

1. Restart your device. Make sure that your device and earbuds/headphones are in close proximity with nothing between them.

2. Turn your wireless earbuds/headphones off and back on. You should see the LED status light illuminate briefly; if not, charge your earbuds/headphones.

3. After charging, turn your wireless earbuds/headphones on. If the LED does not illuminate, or your wireless audio doesn’t operate correctly, please contact ZAGG Customer Service.

4. Forget and re-pair your earbuds/headphones. On your device select: SETTINGS → BLUETOOTH → ON. If you see the name of your earbuds/headphones listed as an available device, touch the arrow to the right of it and choose to have your device forget the device.

5. While the earbuds/headphones are off, hold the power button on your earbuds/headphones until the LED flashes red and blue (about 5 seconds).

6. Your device should display the name of your earbuds/headphones as an available device. Select it.

7. If your device gives you an error message, repeat the pairing process*.

8. If your audio cuts out during playback, try changing the location of your device relative to your earbuds/headphones. Bluetooth is a low power and close proximity technology. It runs on the 2.4GHz band, which is easily absorbed and disrupted by water. Since your body is made mostly of water, care must be taken when positioning your device relative to your earbuds/headphones.

NOTE: Similarly, since Bluetooth is already a low power technology, if your earbuds/headphones or device have a low battery, then your reception may be affected. Be sure the batteries for both devices are well charged prior to use.

Bluetooth signals can reflect off glass and some plastic and metal surfaces before reaching your device. As a result, using Bluetooth devices indoors where there are many reflective surfaces is ideal. Using a Bluetooth device outdoors or in a room with many large plants can cause intermittent drops in your Bluetooth connection.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by ZAGG Inc is under license. Other trademarks and trade names are those of their respective owners.

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