Not satisfied with your mophie.com order? You can request a return within 30 days of purchase for a refund, store credit, or exchange. To qualify, items must be unused, in resellable condition, and in their original packaging with all tags attached. Gift cards cannot be returned.
How to Start a Return
- If you have a mophie.com account: Log in, open your order, and select Request Return.
- If you checked out as a guest: Go to the mophie Returns Center and enter your order number and email address.
Choose the items you’d like to return or exchange and follow the prompts. Once we approve your request, we’ll email you instructions for shipping your items back.
Return Shipping
If you added Free Returns at checkout, return shipping is on us. Otherwise, the return shipping cost will be deducted from your refund.
Exchanges
You can exchange an eligible item for another available version of the same product, such as a different color or size. Once your exchange is approved, we’ll ship the new item to you.
Refunds
After we receive and inspect your return, we’ll email you to let you know whether your refund was approved. Approved refunds go back to your original payment method, or to store credit if applicable, within 5–7 business days.
Other Guidelines
- Damaged or missing items: Contact us within [2 business days / 7 days] of delivery.
- Defective products: If your product is covered by warranty, submit a warranty claim.
- Bought in a store? Contact the retailer you bought it from to start your return.