If you're having a little difficulty completing the diagnostic on your phone for ZAGG Protect, here are a few tips that should help.
General
- Run the diagnostic on the phone you are covering with ZAGG Protect
- Make sure you are in a room with good lighting
- Remove your phone from its case
- Clean your phone with a clean cloth
- If you feel like your phone is not functioning correctly during the test, abandon and restart your phone, then try again. Skipping a step could lead to a failed diagnostic
Browser Compatibility
- Do not use the embedded browser to launch the diagnostic
- Android devices must use Chrome version 68 or newer
- Apple devices require iOS 11 or newer and Safari or Chrome browsers
Screen Test Tips
- Make sure you are in a well-lit room with a medium-sized mirror
- If you have screen protection with visible cracks, removing that screen protector first is recommended as it might lead to a failed diagnostic test
- Clean phone and camera with a soft cloth
- Clean mirror with a soft cloth
- Keep you phone still during the calibration process