ZAGG and Safeware work with a nation wide network of repair shops. During the claims process, you will see a list of local authorized repair locations. After the repair, you will pay the full price of the repairs and then submit your receipt to finish your claim online for reimbursement.
Repairs made outside of the US are covered using the same process above. Repairs will need to be initially paid out-of-pocket. After you submit a receipt you will receive reimbursement less the $49 deductible within 1-2 business days.
All claims are subject to the deductible and limit of liability.