If your juice pack is not charging follow these troubleshooting steps:
- Plug the charging cable directly into a wall outlet. Do not plug it in to a charging station, power strip or extension cord.
- Change the charging cable or wall adapter.
- Move the charging cable to a different wall outlet.
If these steps do not resolve the issue you may need a replacement if your juice pack is still covered through the warranty. Click here to begin a warranty claim.