Can I change or cancel an order?

Once an order is placed, it is locked for processing. No information on the order including products, quantities, shipping address, etc, can be changed, added or deleted. All orders begin the fulfillment process immediately and cannot be canceled or changed by our care team or our warehouse.

If you purchased a new product you can simply return the item for a refund once it arrives to the address below with your order number written on the outside of the package. Once it is received and processed, your purchase will be refunded back to the payment method with which it was placed. Warranty replacement orders are also unable to be canceled.

For customers in the Americas: