If your device doesn’t respond to Flex keyboard, there may be a simple explanation such as a dead battery or unsuccessful pairing. Please use the following to help troubleshoot your situation. If none of the following solve your issue, please contact ZAGG Customer Service and one of our trained professionals will be happy to assist you.
1. Restart your device.
2. Turn your Flex keyboard off and back on.
3. Forget and re-pair your Flex keyboard.
4. If your Flex keyboard does not establish or maintain a Bluetooth® connection, reset the Bluetooth® module by charging your keyboard.
5. If, after charging, your keyboard doesn’t operate correctly, please contact ZAGG Customer Service.