We have resolved the intermittent charging issue with your 3-in-1 travel charger with MagSafe.
Note: This is only applicable to the 2021 version seen here. This firmware update is not compatible with the 2023 version here. If you own the 2023 version and are experiencing charging issues, please follow the standard warranty instructions here.
To get you charging again, mophie will ship you a firmware update kit within the next 2 weeks that allows you to easily update the product within 2 minutes. To receive this kit, add the item in this link to your cart on ZAGG.com and complete the checkout. The item is free of charge and will ship as soon as it is available. Only one kit is needed regardless of how many 3-in-1 travel chargers you own (note, only one item can be ordered per customer). Instructions will be included with the item.