If your device doesn’t respond to your Rugged Messenger, there may be a simple explanation such as a dead battery or an unsuccessful pairing. Please use the following to help troubleshoot your situation. If none of the following solve your issue, then please contact ZAGG Customer Service and one of our trained professionals will be happy to assist you.
1. Restart your device.
2. Turn your Rugged Messenger off and back on.
3. Forget and re-pair your Rugged Messenger.
4. If your Rugged Messenger cannot establish or maintain a Bluetooth connection, reset the Bluetooth module by charging your keyboard.
5. If, after charging, your keyboard doesn’t operate correctly, please contact us.